Frequently Asked Questions

All details on your booking can be found in our e-mails and on MyTrips (such as: your baggage allowance and change/cancel conditions). You might also find your answer in our dedicated FAQ pages.

For all other questions, please reach out to us. We kindly ask to keep your TripID at hand. Your TripID can found in the top right corner of our e-mails.

• Contact form
  Please fill out your request via this contact form;
• Information numberOnce booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (09:00h - 13:00h and 14:00h - 18:00h (CET)), local time, public holidays excluded)Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (09:00h - 13:00h and 14:00h - 18:00h (CET)), local time, public holidays excluded)Once booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday (09:00h - 13:00h and 14:00h - 18:00h (CET)), public holidays excludedOnce booked, you will find our phone number on your booking confirmation and/or ticket e-mail. Opening hours: Monday - Friday ((09:00h - 13:00h and 14:00h - 18:00h (CET)), public holidays excluded